At Happy Day Merch, we want you to shop with confidence. Our refund policy is designed to be fair and straightforward. Eligibility for Refunds We accept refund requests within 30 days of your purchase date. Items must be unused, unwashed, and in original condition with all tags attached. Refunds are available for defective or damaged products at any time. How to Request a Refund To initiate a refund, contact our customer service team with your order number and reason for the return.
We'll provide you with return shipping instructions. Once we receive and inspect your item, we'll process your refund within 5-7 business days. Shipping Costs Original shipping charges are non-refundable unless the return is due to our error or a defective product. Return shipping costs are the customer's responsibility, except in cases of damage or defects. Refund Method Refunds are issued to your original payment method. Please allow 5-10 business days for the credit to appear in your account, depending on your financial institution.
Non-Refundable Items Clearance items, final sale merchandise, and custom or personalized products cannot be refunded. Gift cards are non-refundable. Exchanges If you'd prefer an exchange instead of a refund, we're happy to help. Contact us with your request, and we'll arrange to send you a replacement item. Contact Us Have questions about our refund policy? Reach out to our support team at support@happydaymerch.com or through our website contact form. We're here to help make your experience great.
